Contact Us
If you have questions about your order, shipping, returns, product details, or sizing, please contact us using the form below. We will do our best to respond as soon as possible.
Customer Support
How We Can Help
You can contact us for order updates, product information, shipping questions, return requests, refund questions, address corrections, and general customer service support.
To help us respond faster, please include your order number, the email address used at checkout, and a clear description of your request.
Order And Shipping Questions
Orders are usually processed within 1-2 business days after payment is confirmed. Once your order has been shipped, a shipping confirmation email may be sent with the latest available tracking information.
If your order is delayed or the tracking information has not updated, please contact us with your order number so we can help review the available shipping status.
Returns And Refunds
If you need help with a return or refund request, please contact us before sending any item back. We will provide the relevant instructions based on your order details and our return policy.
Please make sure the item is eligible for return and kept in suitable condition before contacting us.
Product And Size Support
If you are unsure about bracelet, earring, necklace, or ring sizing, please contact us before placing your order. We can help you review product dimensions and choose a suitable option based on your preferred fit.
Please note that small differences may occur between product styles due to design, material, and production details.
Customer Service Hours
Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM, Central European Time.
Messages received during weekends or public holidays will usually be reviewed on the next business day. We aim to respond within 24-48 business hours.
Before Contacting Us
Please check your order confirmation email, shipping confirmation email, and order tracking page first, as these may already include the information you need.
If you still need assistance, please send us your request through the contact form above or by email.
Contact Information
Company: M.H. VAN BENTHEM BEHEER B.V.
Address: Hengelosestraat 207, 7562RA Deurningen, Netherlands
Phone: +31 541 200 347
Email: [email protected]
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM CET
