M.H. VAN BENTHEM BEHEER B.V. is responsible for the personal information processed through this website. Our contact details are listed at the end of this Privacy Policy.

We may collect information such as your name, billing address, shipping address, email address, phone number, order details, payment confirmation details, account information, and customer service communications.

We do not directly store full payment card numbers. Payments are processed by secure third-party payment providers. These providers process payment information according to their own security and privacy standards.

We use your information to process orders, arrange shipping, provide customer support, send order updates, manage returns or refunds, prevent fraud, improve our website, and comply with legal or tax obligations.

Under GDPR, we process personal information based on contract performance, legal obligations, legitimate business interests, and consent where required. For example, order information is processed to complete your purchase, while marketing emails are sent only where legally permitted.

When you place an order, we use your personal information to confirm payment, prepare the order, arrange delivery, provide tracking updates, handle customer service requests, and keep necessary transaction records.

We only share personal information where necessary with service providers such as payment processors, shipping carriers, website hosting providers, email service providers, analytics tools, fraud prevention tools, and professional advisers.

We do not sell your personal information. We also do not share your personal information with third parties for their independent direct marketing purposes without your consent.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure website connections, restricted access, account protection, and trusted service providers.

We use secure checkout processes and trusted payment providers to help protect payment and order data. However, no online transmission or storage system can be guaranteed to be completely secure, so customers should also protect their own account and device information.

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, and dispute resolution.

Yes. We use cookies and similar technologies to operate the website, remember preferences, support cart and checkout functions, improve performance, understand website usage, and provide relevant content or advertising where permitted.

You can manage or disable cookies through your browser settings. Some cookies are necessary for website functions such as shopping cart, checkout, login, and security. If these cookies are disabled, parts of the website may not work properly.

We do not knowingly collect personal information from children under 16 years old. Our website and services are not directed to children under 16.

If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will delete that information as soon as possible. If you believe a child has provided us with personal information, please contact us immediately.

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy rights, you may have certain rights regarding the personal information we hold about you. These rights may include the right to request access to your personal information, the right to request correction of inaccurate or incomplete information, and the right to request deletion of your personal information where applicable.

You may also have the right to request restriction of processing, object to certain types of processing, and request that we provide your personal information in a structured, commonly used, and machine-readable format where technically possible. If our processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

These rights are not absolute and may be subject to legal limitations. For example, we may need to keep certain order, payment, tax, accounting, fraud prevention, or legal records where required by applicable law or where necessary to establish, exercise, or defend legal claims.

You can contact us using the contact details below to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. We may need to verify your identity before responding to privacy-related requests.

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business operations. The updated version will be posted on this page and will apply from the date it is published.