You may request a return within 30 natural days from the date your order is delivered. Return requests made after this period may not be accepted.

The 30-day period starts from the delivery date shown by the carrier or order tracking information.

To start a return, please contact us first using the contact details below. Include your order number, the email address used at checkout, the item you want to return, and the reason for the return.

Please do not send items back without contacting us first. Unauthorized returns may be delayed, refused, or returned to the sender.

Returned items should be unused, clean, undamaged, and in a condition suitable for review. Items should be returned with their original packaging, tags, accessories, or protective materials where applicable.

We reserve the right to refuse returns that are worn, damaged, altered, stained, missing parts, or not in suitable return condition.

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, used, damaged, or removed from protective packaging.

Customized items, final sale items, gift cards, and items clearly marked as non-returnable may also be excluded from return unless required by applicable law.

Unless the return is caused by our error, such as a wrong item or approved quality issue, the customer is usually responsible for return shipping costs.

Original shipping fees, customs fees, duties, taxes, or extra delivery charges may not be refundable unless otherwise required by law or specifically approved by us.

Please pack the item securely to prevent damage during transit. We recommend using a trackable shipping service and keeping the shipping receipt until the return is completed.

We are not responsible for returned parcels that are lost, damaged, or delivered to the wrong address because of incorrect return shipping arrangements.

The return address will be provided after your return request is reviewed. Please do not send returns to the business address listed on the website unless we specifically confirm it as the return address.

Sending a return to the wrong address may cause delays, failed delivery, or additional shipping costs.

After we receive your returned item, we will inspect it to confirm whether it meets the return conditions. The review may include checking the item condition, packaging, accessories, and order details.

If the item does not meet the return requirements, we may refuse the refund or offer a partial refund where appropriate.

Once your return is received, inspected, and approved, we will process the refund within 7 business days. The refund will usually be issued back to the original payment method used for the order.

After we process the refund, your bank, card issuer, PayPal, Stripe, or payment provider may need additional time to post the funds to your account.

Approved refunds are normally returned to the original payment method. If you paid by card, the refund will be sent back to the same card where possible. If you paid through PayPal, the refund will usually be returned to your PayPal account.

We generally cannot issue refunds to a different card, bank account, or third-party payment method unless required or allowed by the payment provider.

If you receive a damaged, defective, or incorrect item, please contact us promptly after delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

After review, we may offer a replacement, return instructions, refund, or another suitable solution depending on the situation.

Exchanges may be limited by stock availability, product type, and order status. If you need a different size, style, or item, please contact us before sending anything back.

In some cases, the fastest option may be to return the original item according to this policy and place a new order for the preferred item.

If you want to cancel an order, please contact us as soon as possible. We can only review cancellation requests before the order has been processed, packed, or dispatched.

Once an order has been shipped, it can no longer be cancelled. You may request a return after receiving the parcel if the item is eligible under this policy.

If you need to change the shipping address, product option, quantity, or other order details, please contact us immediately. Changes are not guaranteed and may only be possible before the order is processed.

If the order has already been prepared or shipped, changes may no longer be possible for delivery, stock, or payment security reasons.

Please contact us with your order number, checkout email address, product name, reason for return, and any supporting photos where relevant.

Our customer service team will review your request and provide the next steps. Customer service hours are Monday to Friday, 9:00 AM to 6:00 PM CET.