Orders are shipped from Italy. Delivery time may vary depending on the destination, local carrier service, customs handling, public holidays, weather, and other external conditions.

For customers in Italy, delivery is usually faster than international destinations. Orders shipped outside Italy may require additional transit time.

Orders are usually processed within 1-2 business days after payment is confirmed. Processing time does not include weekends or public holidays.

Once your order has been prepared and dispatched, a shipping confirmation email may be sent to the email address used at checkout.

For Italy, standard shipping is €5.95, and orders over €100 qualify for free shipping. For Europe excluding Italy, the shipping fee is €9.99. For other international regions, the shipping fee is €20.00.

The final available shipping option and fee will be shown at checkout before payment is completed.

Estimated delivery within Italy is usually 3-6 business days after dispatch. Delivery to Europe excluding Italy usually takes 6-12 business days after dispatch.

Other international regions may take around 8-18 business days after dispatch. These timeframes are estimates and may change due to customs, carrier delays, or local delivery conditions.

You can use our order tracking page and enter your order number and the email address used at checkout. If tracking information is available, it may also be included in your shipping confirmation email.

Please note that tracking updates may take 24-72 hours to appear after dispatch, depending on the carrier system.

Delivery delays may happen due to customs checks, high shipping volume, public holidays, weather conditions, incorrect address details, or local carrier issues.

If your order is delayed beyond the estimated delivery window, please contact us with your order number and checkout email address so we can help review the latest available shipping status.

If you need to change your shipping address, please contact us as soon as possible. Address changes may only be possible before the order has been processed or dispatched.

Please make sure your shipping address is complete and accurate before placing an order, including street address, apartment number, postal code, city, country, and phone number where required.

If you need to cancel or change an order, please contact us as soon as possible. Once an order has been processed, packed, or dispatched, cancellation or changes may no longer be possible.

If your order has already been shipped, you may need to follow the applicable return process after receiving the parcel.

If you need to return an item, please contact us before sending anything back. Returned items should be eligible under our return policy and kept in suitable condition.

Items should generally be unused, clean, and returned with appropriate packaging where applicable. Please check our return policy for full requirements before starting a return.

Once an eligible return is received and reviewed, approved refunds will usually be issued back to the original payment method. Processing time may vary depending on your payment provider or bank.

Shipping fees, return shipping costs, or customs-related charges may not be refundable unless otherwise required by law or stated in our policy.

For bracelets, measure around your wrist with a soft measuring tape. If you prefer a close fit, choose a size close to your wrist measurement.

If you prefer a more relaxed fit, add about 1-2 cm to your wrist measurement. A slightly looser bracelet is usually more comfortable for daily wear.

For rings, measure the finger you plan to wear the ring on. Finger size may change slightly during the day due to temperature, activity, or water retention.

We recommend measuring when your hands are warm and relaxed. If your measurement falls between two sizes, choosing the larger size is usually more comfortable, especially for wider ring styles.

To help your jewelry last longer, keep it away from water, perfume, cosmetics, cleaning products, and excessive moisture whenever possible.

When not in use, store each piece separately in a dry place to reduce scratches, tangling, surface wear, or color changes caused by daily exposure.

We try to display product photos, colors, sizes, and details as accurately as possible. However, small differences may occur due to screen settings, lighting, product design, materials, and production details.

Please review product descriptions, photos, dimensions, and size guidance before placing your order.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We process personal information in accordance with applicable privacy laws, including GDPR. We do not knowingly collect personal information from children under 16 years old. If we become aware that such information has been collected, we will delete it as soon as possible.

You can contact us through the contact form on our website or by using the contact details below. To help us respond faster, please include your order number, checkout email address, and a clear description of your request.

Customer service hours are Monday to Friday, 9:00 AM to 6:00 PM CET. Messages received during weekends or public holidays will usually be reviewed on the next business day.