Shipping
| Shipping Range | Processing Time | Shipping Cost | Estimated Delivery Time |
|---|---|---|---|
| Italy | 1-2 business days | Standard Shipping €5.95, FREE over €100 | 3-6 business days after dispatch |
| Europe, excluding Italy | 1-2 business days | €9.99 | 6-12 business days after dispatch |
| Other International Regions | 1-2 business days | €20.00 | 8-18 business days after dispatch |
Shipping FAQs
When will my order be processed?
Orders are usually processed within 1-2 business days after payment is confirmed. Processing time does not include weekends or public holidays.
Where do you ship?
We offer shipping to the United States, Europe, and selected international regions. Available shipping options may vary depending on the destination entered at checkout.
How much does shipping cost?
Shipping costs are calculated at checkout based on the delivery destination, order details, and available shipping method. The final shipping fee will be shown before payment is completed.
How long does delivery take?
Estimated delivery time is usually 5-18 business days after dispatch, depending on the destination country or region. Delivery times are estimates and may be affected by carrier handling, customs review, local holidays, or weather conditions.
Will I receive a shipping confirmation?
Yes. Once your order has been shipped, a shipping confirmation email will be sent to the email address used at checkout. If tracking is available, the tracking information will be included in the email.
How can I track my order?
You can track your order through our order tracking page using the order details provided at checkout. Tracking updates may take some time to appear after the parcel has been dispatched.
What happens if my order is delayed?
Occasional delays may occur due to customs processing, carrier delays, high shipping volume, weather, or other circumstances outside our control. If your order is delayed, please contact us and we will help review the latest available shipping status.
What if I enter the wrong shipping address?
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.
Are customs duties or taxes included?
Import duties, taxes, customs fees, or local charges may apply depending on your destination country or region. These charges, if required, are the responsibility of the customer unless otherwise stated at checkout.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Contact Information
Company: M.H. VAN BENTHEM BEHEER B.V.
Address: Hengelosestraat 207, 7562RA Deurningen, Netherlands
Phone: +31 541 200 347
Email: [email protected]